Dereck Manners

Dereck Manners has extensive work experience in customer operations and customer success roles. Dereck is currently working as the Senior Director of Customer Operations at Exclaimer since January 2024, after previously serving as the Director of Customer Operations from June 2023 to February 2024. Before joining Exclaimer, Dereck worked as the Global Head of Customer Success at PerchPeek from March 2022 to June 2023. Prior to that, they held the position of Group Chief Customer Officer at MAPAL Group from October 2020 to January 2022. Before their roles in customer operations and success, Dereck held various leadership positions at Fourth, including VP of Services from January 2016 to October 2020, Vice President-Americas from September 2014 to January 2016, and Vice President of Customer Success from April 2013 to September 2014. Dereck also has experience in brand management and Six Sigma roles at Starwood Hotels & Resorts Worldwide, Inc., The Westin Boston Waterfront, Starwood Hotels & Resorts, and The Westin Calgary. Dereck's career spans over two decades, reflecting their expertise in customer operations, success, and process improvement.

Dereck Manners attended Guildford Park from 1987 to 1992 and Southern Alberta Institute of Technology (SAIT) from 1999 to 2003.