Jemma Ferran

Jemma Ferran has a diverse work experience spanning various roles and industries.

Starting in 2006, they worked as a Barista at Costa Coffee, developing excellent up-selling and customer service skills. From 2010 to 2012, they had a brief work experience at Altitude Design.

In 2010, Jemma worked as a Tourist Information Officer at Torbay Council, where they focused on providing exceptional customer care and increasing sales.

From 2012 to 2014, they worked as a Consultant at Working Links, supporting clients in securing long-term employment and assessing their financial situations.

In 2014, they joined NHS England as a Review and Disability Benefits Officer, responsible for reviewing clients' care and support charges, calculating benefits and pensions, and filing benefit claims. Jemma also served as a Recruitment Administrator, processing recruitment and providing training to managers.

Following their time at NHS England, Jemma worked as an HR Officer at Ingeus from 2015 to 2017, where they gained HR experience.

From 2017 to 2018, they served as an HR Advisor at Single Homeless Project (SHP).

In 2018, they joined Macmillan Cancer Support as an HR Change Partner until 2020.

Their most recent role is as a Human Resources Business Partner at Cleveland Clinic London, from 2020 to 2022.

Currently, they are working as a Human Resources Business Partner at Exeter College.

Overall, Jemma Ferran has developed a strong background in HR and has experience in customer service, recruitment, benefits, and care assessment.

Jemma Ferran's education history includes a Bachelor of Science degree in Psychology from Bournemouth University, which they obtained between 2008 and 2011. Prior to this, they attended Torquay Grammar School for Girls from 2001 to 2008. In 2016, Jemma pursued further education at Acacia Learning, where they completed the CIPD Level 7 in Human Resource Management, specializing in Human Resources Management and Services. Additionally, they have obtained a certification in the same field from CIPD, although the specific details regarding the month and year of obtaining this certification are not provided.