Scheri Smith

Scheri Smith has over 20 years of work experience in various customer support and management positions. Scheri is currently working as a Customer Success Director and an Enterprise Customer Success Manager at Experience.com. Previously, they served as a Customer Onboarding and Implementation Lead at GraphiteRx, and as a Healthcare Support Manager at MDsave, Inc. Scheri also has experience in supervisory roles, serving as a Customer Support Supervisor at Houzz and as an Academic Advisor/Strategist at Brown Mackie College. Additionally, they have worked as a journalist at The Louisville Courier-Journal and The Nashville Tennessean, and as a Call Center Communications Manager at Gannett | USA TODAY NETWORK. Scheri started their career as an Industry & Consumer Affairs Blended Agent at The Coca-Cola Company.

Scheri Smith earned a Bachelor's degree in Print Journalism from Western Kentucky University in 2000. Scheri then pursued a Master's degree in Folk Studies/Culture at the same university, completing it in 2002.