Salesforce Consultant

What We’re Looking For:

Exponent Partners is seeking an experienced Consultant who is passionate about applying technology for social benefit to join our team. Do you want to change the world by transforming the way nonprofits use information technology? Do you inspire others to do good work? If so, read on!  

The Consultant position is responsible for Salesforce.com implementation projects with a variety of nonprofit organizations. This position will work to help companies meet their missions by driving client-specific implementation as well as ongoing system improvements on the Salesforce platform. This position operates as a trusted advisor and needs to understand the business requirements so they can provide expert services.

The ideal candidate is experienced in configuring Salesforce.com to streamline and enhance our customers' business processes, highly motivated, collaborative, and adaptable.  This is a remote role for a fully virtual company.  Experience with Marketing cloud is preferred. 

What We’re Looking For:

• BS or BA degree or equivalent experience

• Minimum 3 years of consulting experience required, experience in a billable environment highly preferred

• Minimum 2 years experience with Salesforce.com customization and configuration

• Demonstrated product solution or non-profit domain experience (preferred nonprofit domains include: Human Services, Case Management, Philanthropy, Fundraising, and/or Education)

• Consultative Skills:

  • Highly organized, responsible, and attentive to scopes with the ability to successfully manage to and meet timelines and project details
  • Proven presentation, meeting facilitation, documentation and relationship building skills
  • Strong written/verbal communication and client-facing skills with a demonstrated ability to successfully communicate about technical issues with non-technical resources
  • Ability to gain client confidence and build consensus with internal and external teams
  • Ability to identify additional opportunities to further engage clients based on their identified needs
  • Experience working with diverse teams

• Salesforce/Technical Skills: 

  • Experience with Non-Profit Starter Pack (NPSP) and Marketing Cloud preferred
  • Experience with Salesforce-related technologies such as FormAssembly, Form Titan, Mail Chimp, Fonteva, Mogli SMS, DocuSign, Cirrus, Case Management, Program Management, Conga, CVent, Drawloop, and SKUID preferred
  • Salesforce Administrator certification required
  • Nonprofit Cloud Consultant certifications preferred

• Passion for technology, learning and sharing knowledge

• Confidently able to work independently with little guidance required while maintain the ability to collaborate in a fully distributed environment

• Flexible and able to work in a fast-changing, demanding environment

What You Will Be Doing:

• Implementing Salesforce.com solutions on projects, where you will:

  • Serve as a key project team member
  • Manage work against the SOW, budget and timeline as established by the Project Manager
  • Participate in/Lead Discovery and Design sessions to:
  • Understand and document customer requirements
  • Analyze business processes
  • Lead process automation discussions
  • Analyze integration requirements
  • Develop integration process definitions and application design
  • Provide hands-on Salesforce.com (and Salesforce.com-related technology) customization and configuration for Exponent Partners' customers following requirements and solution design
  • Deliver trainings to system administrators and power users
  • Create and review project deliverables with PMs, team members and clients
  • Follow advanced architecture, solution, and platform-specific technical best practices
  • Provide hands-on Salesforce.com (and Salesforce.com-related technology) customization and configuration following requirements and solution design
  • Participate in the successful transition of clients to Customer Success by providing/reviewing project artifacts and documentation with that team prior to the formal transition

• Maintaining a 90% target utilization rate

• Contributing to knowledge sharing internally and externally

• Collaborating with a team of other Consultants, Developers, Solution Architects and Project Managers on larger projects

What You Can Expect:

• Competitive pay and total compensation package, including commission, a 401(K) employer match, and participation in an Employee Stock Ownership Plan (ESOP).

• Excellent benefits, including employer paid health coverage, and a generous vacation policy that grows over time.

• A fun and collaborative environment full of high-caliber professionals.

• Flexible, remote work environment with zero commute time.

• Opportunities for innovation and tackling complex challenges.

Who We Are:

Exponent Partners is a passionate, mission-driven organization that creates transformative information systems solutions for nonprofit organizations so as to enable radically better outcomes. We are information systems change agents, serving social impact change-makers!

We are a social venture, a B Corporation, a California Benefit organization, and an employee ownership company which works every day to support all of our stakeholders. We serve our clients through information systems for transformative impact.  And we support our staff through meaningful, impactful work in an environment and culture that is equal, diverse, curious, growth-minded, innovative, results-focused, and progressive - just like the society that we seek.