Sarah G.

Sarah G. is an accomplished Customer Success Team Manager at ExtraHop, leading a global team of 11 Customer Success Managers and achieving a 122% retention rate organization-wide. With a strong focus on data-driven strategies, Sarah successfully implemented mechanisms such as the Gainsight tool and a digital engagement strategy, while maintaining revenue loss below 2% annually. Previous positions include Account Manager at Amazon Web Services, Technical Customer Success Manager at ExtraHop, and various sales roles in organizations like Tellwise and Verizon Wireless. Sarah possesses a Bachelor's Degree in Marketing and Advertising from The Art Institutes and an Associate's Degree in Baking and Pastry Arts from The Kitchen Academy.