Harry Kanami

Harry Kanami has solid work experience in the technical support field. Harry began their career at St. Luke's Residence Co., Ltd. as a Lead System Administrator. In this role, they managed Windows/Linux servers, provided troubleshooting and consultation services, and developed various IT systems and applications. Harry also handled helpdesk support and ensured system security for employees.

After two years, Harry joined IBM as a Netcool Technical Support Engineer. Here, they provided technical support for IBM Network Management products and resolved complex technical issues. Harry also conducted on-site troubleshooting and successfully resolved critical issues.

Harry's career at IBM progressed, and they became a Hybrid Cloud Support Engineer and Team Lead. In this role, they administered and maintained cloud platforms on virtualized environments, managed staff members, and worked closely with clients across Japan. Harry excelled in investigation, troubleshooting, and identifying software defects. Harry also played a key role in managing critical issues and identifying areas for improvement in system and business processes. Notably, they led a project team that improved client satisfaction in the support process, gaining trust from over 200 clients.

Currently, Harry is working at Fastly as a Customer Support Engineer. The specific details of this role are not provided, but it can be inferred that they are utilizing their technical support and customer service skills in this position.

Harry Kanami has a Bachelor of Business Administration (BBA) degree from Toyo University. Harry also attended CDI College, where they studied Information Systems Programming. In terms of certifications, they have obtained several, including AWS Cloud Practitioner Essentials from Amazon Web Services (AWS), DS101: Introduction to Apache Cassandra from DataStax, Introduction to Cybersecurity Tools & Cyber Attacks from Coursera, Technical Specialist Profession Certification and Cloud Client Success Specialist from IBM, and Enterprise Design Thinking Practitioner and Technical Specialist Profession Certification - Level 2 from IBM.