Kellen Kleinfelter

Kellen Kleinfelter has extensive work experience in the field of security and technical support. They started their career in 2007 at At Your Door Music as a Music Teacher, where they wrote curriculum, mentored students, and tracked their progress. In 2007, they also joined Pearson Education as a Senior Customer Support Agent, providing support and taking on a supervisory role for various web-based applications. They later transitioned to the role of Operations Specialist, where they participated in disaster recovery planning and intrusion detection system rebuilding. In 2012, Kellen joined Ping Identity as an Associate, Solutions Support Engineer, handling production down calls and troubleshooting SSO applications. From 2013 to 2022, they worked at Akamai Technologies, starting as a Technical Support Engineer and progressing to Senior Security Architect and later Senior Security Solutions Architect. In their roles, they specialized in security solutions and operations center management. Currently, Kellen works at Fastly as a Senior Security Technical Account Manager, utilizing their expertise in security and technical support.

Kellen Kleinfelter has a Bachelor of Music degree in Professional Music from Berklee College of Music, which they obtained from 2003 to 2006. Before attending Berklee, they studied at Northwestern Michigan College from 2000 to 2002, although specific details about their degree and field of study are not provided. In 2015, Kellen pursued a Master's degree in Computer Science from Harvard Extension School, and it is not specified when they completed or is expected to complete this program. Additionally, they hold two certifications: an edX Verified Certificate for Introduction to the Internet of Things (IoT) obtained in November 2020, and a GIAC Web Application Penetration Tester (GWAPT) certification received in December 2016.