Francesca Fraser

Director Of Customer Success at Fastmarkets

Francesca Fraser's work experience includes various roles in different companies. Francesca is currently the Director of Customer Success at Fastmarkets since October 2022. Prior to that, they worked at ITV, where they held the position of Head of Advertising Operations from July 2021 to June 2022 and Head of Account Services - The Addressable Platform from November 2020 to July 2021. Before joining ITV, Francesca founded Job On, an organization focused on helping individuals with CVs, interviews, and self-confidence. Francesca worked as the founder of Job On from January 2020 to November 2020. Francesca also had extensive work experience at the Financial Times, where they held positions such as Global Head of Client Services, Creator & Chair of FT Employee Networks, and Head of Advertising Client Services EMEA. Their tenure at the Financial Times lasted from February 2016 to January 2020. Francesca also worked as an Interim Client Services Director at StreamAMP for a brief period in 2015. Francesca began their career at lastminute.com, where they held roles as Senior Media Account Manager/Client Services Manager - Commercial Partnerships and Media Account Manager - Commercial Partnerships. Prior to that, they worked as a Digital Account Manager at ReachLocal UK and an Account Manager at Direct Marketing Association UK Ltd. Francesca started their career as a Resourcer/Account Manager at Hanover IT Recruitment Limited and also worked as an Admissions Advisor at the London College of Beauty Therapy.

Francesca Fraser's education history is as follows:

In 2021, they pursued a TV Advertising Masters from Thinkbox.

From 2020 to 2021, Francesca completed a CMI Level 5 Award in Chartered Management from the Chartered Management Institute.

In 2020, they received Zendesk Training for Customer Service Agents and became an Udemy Alumni.

In 2003, Francesca attended Richmond College.

From 1998 to 2003, they studied at Teddington School.

Links

Previous companies

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Timeline

  • Director Of Customer Success

    October, 2022 - present

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