Kelly F

Kelly F has a strong background in operations and support management, with experience in various industries such as banking, education, and shipping supplies. Kelly is currently serving as the Operations and Support Director at the Federal Reserve Bank of Minneapolis since November 2021. Before that, they held the role of Technology & Analytics Manager from December 2017 to November 2021. Prior to their current position, Kelly was the Technology & Analytics Operations Leader at the Federal Reserve Bank of Minneapolis from March 2016 to December 2017. Kelly also has experience as a Call Center Operations Leader at the same organization from January 2012 to March 2016.

Kelly has experience in the education sector as well, having served as the Learner Engagement Center Manager at Capella University from March 2010 to November 2011. Kelly was responsible for managing learner engagement and was involved in accreditation processes.

In addition, Kelly has worked in customer service and contact center management roles. Kelly served as the Contact Center Manager at Firstmark Services from October 2006 to March 2010. Prior to that, they held the position of Customer Service Manager at Uline Shipping Supplies from June 2003 to October 2006. Kelly was responsible for the day-to-day operations of the contact center and worked on training programs, coaching, process improvement, and special projects. Kelly also worked as an Assistant Customer Service Manager at Uline Shipping Supplies from June 2001 to June 2003, assisting the Customer Service Manager with maintaining service levels and handling various departmental functions.

Early in their career, Kelly worked as a Card Services Call Center Supervisor at US Bank from June 1999 to June 2001.

Kelly F attended Minnesota State University Moorhead from 1995 to 2000, where they obtained a Bachelor's degree in Business Administration. In addition to their degree, they have obtained various certifications related to goal setting, training program design and delivery, and train the trainer techniques from LinkedIn. The specific dates of obtaining these certifications are not provided.