Akram Alsafadi

Akram AlSafadi is a seasoned professional with extensive experience in contact center operations, currently serving as a Senior Contact Center Analyst at the Federal Tax Authority since December 2018. In this role, Akram acts as a subject matter expert, ensuring the accurate communication of company policies and procedures within the department. Previously, Akram held positions as a Team Leader and Contact Center Agent, where responsibilities included documenting applicant submissions and verifying tax credentials. Prior to this, Akram worked as a Customer Service and Sales Representative at citrussTV from October 2017 to September 2018, focusing on managing customer interactions and providing tailored solutions. Akram holds a Bachelor's degree in Communication Engineering from the Lebanese International University, completed in July 2017.