Kershandra Horne

Kershandra Horne has extensive experience in customer experience and service roles, currently serving as the Customer Experience Training and Development Lead at GM Financial since August 2015, where previous positions included Customer Experience Trainer and Consumer Service Team Lead. Prior to GM Financial, Kershandra held various roles at Curves from July 2013 to August 2015, such as System Support Analyst and Customer Care Supervisor. Kershandra began a career in customer service at American Income Life Insurance Company from August 2006 to June 2013, progressing from Customer Service Representative to Customer Retention Manager. Kershandra's educational background includes a Bachelor of Science in Business Administration and Management from Tarleton State University and an Associate's degree from McLennan Community College, with ongoing studies towards a Master’s degree in Human Resources Management and Services at the University of Arizona, beginning August 2024.