Dion F.

Dion F. has a strong background in IT support and infrastructure engineering. Dion is currently working as a Cloud Infrastructure Engineer at Feefo. Before that, they worked at Rackspace Technology as a Linux Sys Ops Administrator and Support Specialist. In these roles, they managed customer tickets and calls, troubleshooted dedicated and cloud issues, and worked on Linux and Windows servers. Prior to that, Dion was a 2nd line Desktop Support Technician at River Island, where they provided technical support to local and off-site users, managed incidents using Service Now, and supported various operating systems. Dion also worked as a 1st Line Support IT Analyst at River Island, supporting the company's stores, distribution center, and website. Dion's earlier experience includes working as a 1st line support at Marks and Spencer, where they supported over 800 stores across the UK, logged and resolved user issues using various applications, and escalated complex problems to engineers.

Dion F. completed an IT Training Course at Just IT in 2014, where they obtained knowledge in Comptia A+ and Windows 7 Configuration. Prior to that, Dion attended Douay Martyrs RC School from 2005 to 2010, where they completed their secondary education.

In terms of additional certifications, Dion gained a Comptia A+ certification from CompTIA in September 2014. They also obtained the Google Cloud Platform Essential Training for Administrators certification from LinkedIn in July 2021. There is mention of an ITIL Foundation certification, but specific details regarding the institution and the date of completion are not provided.