Patrick Charkani

Patrick Charkani has a diverse work experience that spans across multiple industries. Patrick is currently employed at Feefo as a Customer Success Manager, where they manage relationships with existing business and ensures customer satisfaction with the SaaS platform. Prior to this role, Patrick worked as a Customer Success Executive at Feefo, where they played a key role in helping consumers and businesses make informed decisions through reliable and constructive reviews.

Before joining Feefo, Patrick worked as a Hospitality Supervisor at Trinity for two years. During their tenure, they demonstrated adaptability in creating an entertaining environment and was promoted within four months. Patrick also had experience deputizing for the owner and working independently.

Patrick also gained experience as a Customer Service Advisor at Webhelp, where they provided inbound B2C telecommunications and web chat support in the fashion industry. Patrick successfully achieved first contact resolution objectives while maintaining high customer satisfaction levels.

In addition, Patrick worked as a Music Journalist for Plug (Live Music Venue), where they wrote articles and reviewed gigs and club night events. Patrick showcased their content writing skills and contributed to the venue's website.

Lastly, Patrick had an internship as a Telesales Intern at ENHANCE TELESALES LIMITED, where they conducted B2B lead generation through cold calling for IT products.

Throughout their career, Patrick has acquired a range of skills and experience in customer success management, hospitality supervision, customer service, content writing, and telesales.

Patrick Charkani attended Sheffield Hallam University from 2014 to 2017, where they obtained a Bachelor of Arts - BA degree in English Language. Prior to that, they attended Cardinal Wiseman High School & Sixth Form from 2007 to 2014. Along with their education, Patrick has obtained several certifications, including "Establishing Credibility as a Speaker," "Public Speaking Foundations," and "15 Secrets Successful People Know about Time Management (getAbstract Summary)" from LinkedIn, in November and October 2021.