Audrey Fawcett

Audrey Fawcett, MBA, currently serves as a Data and Insight Analyst at the Financial Ombudsman Service, where responsibilities include managing business customer accounts, answering case fee queries, and providing trend analyses. Previous roles at the service included Senior Case Fee Account Handler (maternity cover) and Senior Adjudicator, focusing on resolving disputes between regulated financial institutions and consumers, particularly related to PPI cases. With earlier experience in finance and risk management roles at organizations such as Lloyds Banking Group and the Asian Development Bank, Audrey has developed a strong background in financial processes and reporting. Audrey holds an MBA and a BS in Business Economics from the University of the Philippines.