Deborah Jeffers

Deborah Jeffers has over a decade of experience in senior leadership roles, primarily in the financial services industry. Deborah has a proven track record of successfully leading cross-functional teams and delivering complex projects on time and within budget. Deborah has expertise in strategic program management, digital transformation, and compliance.

In their most recent role as Executive Head of Delivery APAC at FINEOS, Deborah led teams to deliver projects valued at over $24 million, achieving 100% on-time delivery and high client satisfaction scores. Deborah also implemented a cloud-based strategy that reduced infrastructure costs by 30% and improved scalability by 40% through automation tools.

Prior to that, Deborah served as the Executive Portfolio Director at AMP and TAL Australia. At AMP, they successfully managed the largest remediation program driven by the Royal Commission, ensuring business success within legislative requirements. Deborah also developed vendor performance metrics and produced board-level reports that received high approval ratings. At TAL Australia, Deborah governed strategic digital initiatives that led to a 30% overall increase in revenue and implemented a digital-first customer onboarding process that reduced onboarding time by 50% and increased customer satisfaction by 20%.

Deborah also has experience at ANZ, Suncorp Group, and Adaptra, where they led various programs and initiatives focused on compliance, customer experience improvement, and business process simplification. Deborah consistently achieved high levels of compliance adherence, successfully managed multi-million dollar programs, and produced board reports that identified improvement opportunities and received high approval ratings.

Overall, Deborah Jeffers has a strong background in strategic program management, digital transformation, and compliance, with a proven ability to lead teams and deliver successful outcomes.

Deborah Jeffers has pursued various educational opportunities related to business studies and project management. Deborah attended the Northern Sydney Institute to study Business Studies, although the specific dates of their enrollment are not provided. Additionally, Deborah obtained certifications from the Project Management Institute in multiple areas, including Agile Project Management Methodology, Project Management Professional (PMP), and PRINCE2 Project Management Methodology. The exact duration of their studies at these institutions is not mentioned. Deborah also completed the AWS Executive Cloud Practitioner program offered by AWS. No specific years are provided for any of these educational pursuits.