Josef Rezac

Josef Rezac is a seasoned professional with extensive experience in customer care and project management. Currently serving as Customer Care Manager at Banking Software Company s.r.o. since April 2018, Josef has successfully developed critical processes such as Service Level Management and Incident Management, alongside creating Service Level Agreements and support models. Previously, while working as Associate Project Manager at DHL Information Services from February 2016 to March 2018, Josef managed various projects, focusing on stakeholder management, project governance, and quality assurance. Additionally, as Emergency Incident Management Team Lead at DHL from 2005 to February 2016, Josef was instrumental in developing the Global Emergency Service Recovery Process and contributed to the establishment of Service Desk processes and support models. Josef holds a graduation degree in Mechanical Engineering from a technology college.