Erika Gersbach

Senior Customer Success Manager at First Insight

Erika Gersbach has a diverse work experience. Erika started their career as a Server at Pittsburgh Field Club in May 2012, and then worked as a Campus Ambassador at Intern Sushi from September 2012 to January 2013. Erika also interned as a Marketing and Promotions Intern at the University of Pittsburgh Athletic Department from May 2013 to February 2014. Erika then joined First Insight, Inc. in April 2014 as an Insight Execution Specialist and held this position until August 2016. After that, they worked as an Account Manager at First Insight from September 2016 to March 2017. Erika then progressed to the role of Customer Success Manager and served in this capacity from April 2017 to June 2019. Erika'smost recent position at First Insight is Senior Customer Success Manager, which they have held since June 2019. In addition to these roles, Erika also worked as an Event Assistant at Phipps Conservatory from October 2012 to June 2014.

Erika Gersbach attended the University of Pittsburgh from 2010 to 2014, where they earned a Bachelor of Science in Business Administration with a concentration in Marketing.

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Timeline

  • Senior Customer Success Manager

    June, 2019 - present

  • Customer Success Manager

    April, 2017

  • Account Manager

    September, 2016

  • Insight Execution Specialist

    April, 2014

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