Karen Leung

Karen Leung (MAHRI) is an experienced Human Resources professional currently serving as the Associate Director of Human Resources at Firstsource since November 2024, where leadership in building HR functions and systems is emphasized. Prior to this role, Karen was the Director of People and Culture at ICON Agency, focusing on fostering inclusive workplaces and providing strategic support on people initiatives across multiple Australian offices. Earlier experiences include positions such as Senior Human Resources Manager at Edelman and Regional Human Resources Manager at Gap Inc., showcasing expertise in talent acquisition, performance management, and employee engagement across various industries and regions. Karen holds a Bachelor's degree in Information Management & Systems from Monash University and a Master's in Human Resource Management from The Hong Kong Polytechnic University.