Head Of Account Management - London, UK

About FIXR

Here at FIXR we’re on a mission to be the number one Event Intelligence and ticketing platform globally. Ticket sales and event management can typically be a clunky, manual process, but our platform makes it easier than ever for event organisers to create seamless, user-friendly experiences for their customers. Not only that, we provide our organisers with data intelligence and insight that help profile their ticket buyers  in order to retain and grow their audience over time.

We kickstarted our journey in 2015, and since then we’ve helped millions of people enjoy events all over the UK; whatever size or type of event, we provide a comprehensive end-to-end solution for event organisers. While we’ve been a leading ticketing platform in the student events industry since our inception, we’ve seen explosive growth across wider industry areas, and we’ve are now building on this accelerated momentum to expand into new verticals and markets.

This is an exciting opportunity to join our close knit team as we experience record sales and lead the charge in providing enterprise grade data intelligence to an underserved events market.

About the role

From our roots in the music & Student nightlife sector of the UK, FIXR has developed its events technology platform to provide ticketing and event intelligence into a diverse cross section of verticals ranging anywhere from festivals, spectator sports, comedy to country shows, attractions and seasonal events. Reporting into the Chief Revenue Officer, The Head of Account management will lead FIXR’s global operational and commercial Success teams ensuring the protection and growth of our customer base. They will develop strategies to ensure FIXR Organisers are supported from onboarding through to renewal.  They will lead and develop the Account Management team, whilst always looking to make process efficiencies/automations to increase profitability/customer over time.  They will also be a key influencer of how the product roadmap evolves to meet the requirements of event organisers through clear and regular communications with our customer base ensuring that we continue to innovate for them.  

This is a hybrid role, based in our London office at least 3 days' per week.

Key Responsibilities

• Develop and execute a comprehensive Account Management  strategy to drive retention and growth within our organiser customer base.
• Be responsible for returning revenue performance and meeting/exceeding our targets.
• Develop, monitor and act on dashboards that provide a comprehensive view of our renewal base reporting on its performance and health.
• Work closely with the Head of Sales to provide a seamless transition and onboarding.
• Provide strong leadership to the operational and commercial teams globally, setting clear direction and goals as well providing mentorship and coaching to develop their potential.
• Lead from the front and support the team in delivering strategically relevant renewals.
• Collaborate closely with cross-functional teams, to develop tailored solutions and proposals that address customer requirements and drive value.
• Embrace and be an ambassador of the FIXR culture, creating a highly accountable, performance related team.
• Stay informed about industry trends, emerging technologies, and competitive developments, providing insights and recommendations to inform strategic decision-making and product development initiatives.