Salesforce Platform Lead Contract

What is Flagstone? 

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage. 

A feel for our culture:

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.  

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it. 

Does this sound like you? 

A passionate Salesforce professional consultant with a wealth of experience in defining and executing a strategic vision for Salesforce, whilst being accountable for the day-to-day management of the platform. Your communication skills are second to none and you thrive on working with senior stakeholders and leading a team of Salesforce Administrators to deliver best-in-class solutions, directly contributing to growth by building a scalable CRM engine. 

What you’ll do: 

As a Salesforce Platform Lead you will be reporting to the Head of Digital & CRM and will be delivering real value to us by developing and delivering a scalable CRM strategy for the platform. You will be overseeing a team of Salesforce Admins and will be responsible for the full Salesforce ecosystem, which is the foundation of the business across all operational areas, from Sales to Onboarding to Client Services.  

• Define and implement the Salesforce strategy to maximise growth 
• Management of an effective Salesforce platform (which consists of Sales Cloud, Service Cloud, Knowledge, Account Engagement/Pardot and several third-party apps) 
• Design and implement effective CRM automations and controls in line with Flagstone’s DevOps strategy  
• Support the continuous development of Salesforce to ensure it remains aligned to the evolving needs of the business 
• Identify and recommend opportunities to drive automation and efficiency across all internal processes and marketing communications 
• Acts as Subject Matter Expert in Salesforce and associated marketing tools, ensuring that the business gets maximum value from the tool including cross-training Squads and teams as appropriate 
• Be an advocate for Salesforce and drive usage across the business, leading training sessions to developing documentation to ensure users can leverage Salesforce effectively 
• Conduct regular system audits and prepare for major releases; manage the change control process and deployment strategy 
• Provide technical leadership in Salesforce technologies, staying up-to-date with new features and capabilities to enhance business operations 
• Establish and enforce governance and best practices for Salesforce usage to maintain data integrity and security. 

• An excitement to work in a scaleup environment, with a pro-active attitude to learning in a new and upcoming space 
• Comprehensive knowledge of the Salesforce platform, including its various modules like Sales Cloud, Service Cloud, Marketing Cloud/Pardot, and Community Cloud. 
• Line management experience of a high performing team, including Salesforce developers, Administrators and Analysts. 
• Significant experience in a Salesforce role, with demonstrable experience supporting and maintaining Sales Cloud and Service Cloud 
• Core Understanding of CI/CD and best practices related to SF and deployments 
• Proficiency in designing end-to-end Salesforce solutions to maximize value and align business processes with client objectives. 
• The ability to work with senior stakeholders including Tribe Leads and C Suite