Jonathan G.

Jonathan G. has extensive work experience in customer success and support roles. Jonathan most recently worked at Flashpoint as a Customer Success Director (EMEA) starting in April 2023. Prior to that, they worked at Contrast Security as a Customer Success Manager from October 2021 to April 2023. Jonathan also held the position of Customer Success Manager at HICX from January 2021 to October 2021.

In their earlier career, Jonathan worked at CybSafe as both a Customer Support Manager from January 2020 to November 2020 and a Customer Success Manager from November 2018 to January 2020. Jonathan also worked at Financial Times as a Customer Success Manager (CEMEA) from May 2018 to November 2018, and at alva intelligence as a Client Success Executive from January 2018 to May 2018. Additionally, Jonathan has experience as a Client Success Manager at Divido from June 2017 to January 2018.

Before transitioning into customer success roles, Jonathan had a diverse range of experiences. Notably, they worked at Dow Jones as an Account Development Executive from February 2014 to August 2016 and as an EMEA Customer Service Executive from August 2012 to January 2014. Jonathan's responsibilities at Dow Jones included managing and supporting existing clients, conducting client training, and participating in tender submissions. Jonathan achieved notable accomplishments during their tenure, including winning awards and exceeding retention targets.

Jonathan started their professional journey at the University of Reading, where they worked as a Student and Language Ambassador from February 2009 to June 2012. Jonathan also worked as a Translator and Proof-reader at 001 Traduction in July 2011.

Overall, Jonathan G. has built a strong foundation in customer success and support roles throughout their career, with a particular focus on driving client satisfaction and achieving success.

Jonathan G. has a Bachelor's degree in French and German from the University of Reading, which they obtained from 2008 to 2012. In 2011, they studied German language, sociology, and History at the University of Düsseldorf. Jonathan also completed a Licence III Etudes Européenes in History at Université Sorbonne Nouvelle from 2010 to 2011. For their secondary education, Jonathan attended Kings of Wessex School from 2006 to 2008 and Sidcot School from 1998 to 2006. In terms of additional certifications, they have obtained various certifications such as Certified Customer Success Management Professional (CCSMP), Certified CSM Professional (Level 3 and 2), Introduction to First Aid in Football (IFAiF), and several LinkedIn certifications related to customer success management, programming, and business fundamentals. In 2006, they also obtained the PADI Open Water Scuba Diver certification.