Vasil Hasamski

Vasil Hasamski has extensive experience in customer support and management, currently serving in the Mid-Office role at flatexDEGIRO AG since April 2020. Previously, Vasil held the position of Supervisor Customer Support & Verification at ABC Global EOOD, where responsibilities included managing a team of 36 agents, optimizing performance, supervising training, and ensuring the achievement of KPIs and SLAs. As the Head of Customer Support at Safecap Investments Limited's Bulgaria Branch, Vasil successfully managed operations for a team of 14-47 agents, established procedures to meet regulatory requirements, and was a key point of escalation for complex cases. Additional experience includes roles at Bwin.Party Services Bulgaria and Safecap Investments Limited, focusing on payment processing and support team leadership. Early career work involved building client relationships as a Sales Representative at A+T 96 EOOD.