Michael Garrett

Michael Garrett has had extensive work experience in various roles related to customer success, customer experience strategy, contact center operations, and sales operations. Michael is currently serving as the Vice President of Customer Success at Flexential, a company focused on IT transformation. Prior to this, they held positions such as Sr. Director Customer Experience Strategy and Sr. Director Customer Success at Flexential.

Before joining Flexential, Michael worked at Speed Commerce as the Director of Customer Success and Director of Contact Center Operations. Michael also gained experience at Sitel, where they served as the Director of Sales Operations and Business Intelligence and as a Sr. Project Manager.

Earlier in their career, Michael worked at NuLink as the Director of Contact Center Operations, responsible for customer satisfaction and improvement in customer interactions. Michael also served as an Operations Manager/Interim Site Director at Sitel, managing day-to-day operations and providing leadership to a team of representatives.

Michael's work experience dates back to their time at The Answer Group (TAG) as a Manager on Duty, where they managed associate performance in a contact center environment.

Michael Garrett attended Trevecca Nazarene University from 1995 to 1996. During this period, they studied Computer and Information Sciences and Support Services. No specific degree was mentioned.