Bethany Parsons

Bethany Parsons is the Head of Customer Operations at Floom. Bethany has over five years of experience in leadership and training development. Bethany has a passion for people and development.

Bethany started their career as a Challenge Events Assistant at Crisis, a national charity for homeless people in the UK. Bethany then went on to be the Front of House and Social Media Assistant at Wallacespace, an award-winning events and conference venue provider. In September 2015, Bethany joined WeWork as a Learning Partner.

At WeWork, Bethany adapted and delivered WeWork’s first leadership program for 10 new people managers across UK & Ire. Bethany also created a culture of learning for 1000+ staff in region, upskilling employees in leadership, team effectiveness, and building finances, to name a few. Bethany conducted overall needs assessments and knowledge gap analysis for largest European market based on WeWork brand experiences, standards, and KPIs. Additionally, they created a training ambassador scheme across UK & Ireland to ensure new team members were supported, trained and on brand throughout the UK’s 50+ buildings. Bethany also delivery of sales training for SMB sales including building CRM training in market and facilitated program management projects between the People Team and Department stakeholders to provide development training to existing employees.

In March 2019, Bethany left WeWork to join Floom as the Head of Customer Operations.

Bethany Parsons studied Sport Science and Physiology at the University of Leeds, before completing their A levels and GCSEs at Blackheath High School GDST. Bethany holds a certification in Deaf Awareness from a course they completed in 2019.

Their manager is Lana Elie, CEO & Founder. They work with Richie Teo - Chief Product & Technology Officer, Shakai Jones - CRM & Content Marketing Executive, and Shannon Byrne - Executive Assistant to CEO.