Manager, Enterprise Account Management

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner. 

Flutterwave is looking for a Manager, Enterprise Account Management. The role involves being responsible for managing and nurturing key enterprise-level relationships to drive revenue growth and customer satisfaction. This role requires a strategic thinker with excellent communication and relationship-building skills, who can understand clients’ needs and align Flutterwave’s products and services accordingly.

What Your Day-to-Day Activities Will Be Like 

• Develop and maintain strong relationships with enterprise-level clients, thoroughly understanding their business model, needs and challenges

• Drive revenue growth by identifying upsell and cross-sell opportunities within existing accounts.

• Collaborate with internal teams to ensure successful onboarding, implementation, and ongoing support for enterprise clients.

• Act as the primary point of contact for key accounts, addressing their queries, concerns, and escalations promptly and effectively.

• Stay updated on industry trends and competitors’ offerings to provide strategic recommendations to clients.

• Prepare regular reports and presentations for clients, showcasing the value proposition of Flutterwave’s solutions.

• Collaborate with the sales and marketing teams to identify potential enterprise clients and develop tailored pitches and proposals.

• Work closely with product development teams to provide client feedback and contribute to the enhancement of Flutterwave’s products and services.

• Ensure high levels of customer satisfaction and retention by providing exceptional service and support.

Required competency and skillset to be a waver

• Bachelor’s degree in business or relevant field required. Masters degree is preferred

• Minimum 7 years of proven experience in enterprise account management, preferably in the financial technology industry

• Strong understanding of payment solutions, financial services, and e-commerce platforms.

• Exceptional communication, negotiation, and presentation skills

• Ability to build and maintain strong relationships with key stakeholders

• Analytical mindset with the ability to understand complex business requirements and propose suitable solutions

• Result-oriented, self-motivated, and able to work effectively in a fast-paced environment

• Strong organizational skills and attention to detail

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