Customer Success Representative

What You Will Do…

We are growing rapidly and are building out our Customer Success team to help advise and guide a wide variety of customers, ensuring they launch PSPDFKit successfully, adopt it widely, and realize value from PSPDFKit and its portfolio of offerings as quickly as possible. Our Customer Success Representatives (CSRs) work closely with customers to confirm their business needs and challenges, and partner with them on how best to use our offerings to solve their real-world problems.

Working closely with our Sales Team Members, our CSRs identify ways that existing customers can improve their use of PSPDFKit or uncover new uses for PSPDFKit, creating a better experience for millions of end-users and the myriad of use cases we serve. Our CSRs are also responsible for securing the renewal of existing customers’ subscriptions, while helping identify ways for customers to expand into new use cases and/or helping them scale their usage.  

Part coach, part consultant, and part product specialist, our CSRs are laser-focused on helping our customers realize their full value from our offerings.

• Help onboard new customers with their use of our offerings, which includes sending license keys, enabling their access Zendesk, setting up a welcome meeting, and identifying and documenting key milestones they need to achieve

• Empathize with every aspect of the customer experience, putting customers’ needs first and solving real-world challenges

• Guide and coach customers with proactive customer success processes and outreach

• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and retention

• Identify common customer challenges in order to recommend better approaches to solve their pain

• Collaborate with our Sales Team to identify and drive growth of the install base through expansion / up / cross sells of additional products

• Directly impact the development roadmap of PSPDFKit’s offerings by helping to translate our customers’ business needs and product requirements into feedback that can be used by the Product team

• Help drive customer references and case studies

Who You Are…

• Relevant work experience in customer success and account management

• Self-motivated, proactive team member with innovative ideas to inspire customer loyalty and product adoption

• High sense of ownership and the ability to work autonomously

• Strong interpersonal skills and experience building strong relationships

• Proven track record of highly-professional customer service in a fast-paced, dynamic environment

• Diplomacy, tact, and poise under pressure when working through customer issues

• Bachelor’s Degree is a plus

What We Do…

PSPDFKit is the leading document processing and manipulation platform for developers and enterprise businesses. Our customers use our offering to create, edit, sign, and collaborate on documents in their applications across mobile, web, and all other major platforms. We’re on a mission to empower developers with the tools needed to innovate beyond paper.

Nearly a billion end users in more than 150 countries rely on PSPDFKit every day including industry leaders like Dropbox, DocuSign, SAP, IBM, Volkswagen, Fabasoft, Wolters Kluwer Deutschland, and the European Patent Office. Our software development kits enable companies to work smarter and faster, saving time and expenses along the way, while effectively replacing the need for paper processes.

Who We Are…

PSPDFKit hires people who are curious, creative, communicative, and collaborative. We promote people who make an impact, who demonstrate accountability and ownership, and who pursue progress over perfection. We pride ourselves on being a high performance, highly empowered individual contributor workplace that is optimized for impact over activity. We believe in radical transparency and candor, where feedback is given with empathy and heard with trust. We believe problems are solved and progress is made by individuals taking self-initiative.

We are a globally distributed company with a mostly remote team. Some roles work a hybrid schedule in one of our offices in US, UK, France, and Austria. We are a low meeting culture company and believe in the effectiveness of asynchronous communication. Working time should overlap with most of the team across the US, Europe and Asia. If working from the US, you must be located in Florida, North Carolina, Ohio, South Carolina, Texas, or Virginia for payroll processing.

Every year, we host a company gathering at an offsite location; past locations have been in Croatia, Italy, Spain, Greece, Austria, Portugal, and Hungary. Team members have access to competitive market salaries along with benefits. Above all, we emphasize continuous growth, urging our teams and individuals to seek out feedback, be open to changing their minds, and to constantly be pursuing avenues of learning and innovation.

PSPDFKit believes in equal opportunity, we employ people from many different cultures and countries. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, skill sets, perspectives, as well as providing our employees with a work environment free of harassment. We do not discriminate on the basis of race, color, religion, age, marital status, national origin, ancestry, physical or mental disability, medical​​​ condition, sexual orientation, gender identity or ​expression, or any other non-merit factor. We’d especially love to receive applications from individuals who are underrepresented in the tech industry.