Courtenay Waul

Courtenay Waul has extensive experience working in customer service and training roles. Courtenay has worked at FM Outsource since 2016, starting as a Quality and Training Manager and later becoming the Head of Learning and Development. In these roles, they managed teams, implemented quality improvements, provided coaching and training, and enhanced the customer experience. Prior to FM Outsource, Courtenay worked as a Campaign Manager at Intelling Ltd and as a Complaints Resolution Manager at Missguided. Courtenay also has experience dealing with complaints and managing customer service as a Furniture Resolution Customer Service Team Leader at Marks and Spencer.

Courtenay Waul obtained a Bachelor's degree in Tv film and video production from Liverpool John Moores University, where they studied from 2005 to 2008. Prior to that, they attended Oldham Sixth Form College, where they pursued A-Levels in Film Studies, Media Studies, and English Literature. However, the specific start and end years for their time at Oldham Sixth Form College are unknown.