Gary Lloyd

Gary Lloyd has extensive experience in operations management within the customer service and sales sectors. Currently serving as the Head of Operations at FM Outsource since April 2021, Gary previously held various managerial positions, including Manager at Wescot Credit Services Limited and Project Specialist at Lausanne Business Solutions. Notably, Gary's tenure at Teleperformance as Operations & Contact Centre Manager and at Serco as both Operations Manager - Sales and Client Delivery Manager involved overseeing complex sales campaigns and ensuring the attainment of financial metrics and client KPIs.