Focus Telecom Polska Sp. z o.o.
Urszula Sobieszek is a skilled professional with extensive experience in customer success and business management. Currently serving as a Customer Success Manager at Focus Telecom Polska Sp. z o.o. since July 2023, Urszula excels in developing relationships with clients and managing diverse projects, including mobile applications and AI products. Prior to this role, Urszula was a Business Manager at Link Group, focusing on client acquisition and business growth. As an IT Recruiter at ITDS Business Consultants, expertise was demonstrated in full-cycle recruitment for international projects. Educational credentials include a Master's degree in Managerial studies from SGH Warsaw School of Economics, complemented by studies at Montgomery County Community College.
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Focus Telecom Polska Sp. z o.o.
Focus Telecom is a European software developer specializing in business communication & automation. We provide the following solutions: CONTACT CENTER - multichannel platform for communication with clients, perfect for telemarketing and customer support. It provides effective execution of sales processes and flow of information in an organization, thanks to such tools as: call recording, agent monitoring, call statistics etc. It possesses innovative solutions enabling maximization of effectiveness in phone services, which relate directly to an increase in sales numbers. It also integrates all channels into one database of information from phone calls, e-mails, web forms, fax etc. TELECONFERENCING - audio, video and collective work on documents. It enables effective communication between distanced co-workers, clients or business partners. BUSINESS PHONE SYSTEM - virtual multiline telephone system which connects telephone extensions of a company to outside public telephone network as well as to mobile networks. INTERACTIVE VOICE RESPONSE (IVR) - system directing customers to dedicated company departments through use of voice recordings and customers' keypads. Solutions offered by Focus Telecom are based on cloud computing technology, which allows e.g. remote access to services, which is provided in a unified, technologically advanced ICT framework. This model and approach to business allow users to drop the costs of buying and maintaining expensive hardware and dedicated software. Focus Telecom is one of the fastest developing technologically innovative companies in Central and Eastern Europe, awarded twice by Deloitte.