Charlene Smith

Charlene Smith, MBA, is an experienced healthcare professional currently serving as the Patient Experience Manager at Forefront since June 2023. Prior to this role, Charlene held the position of Lead Patient Experience Manager at Morrison Healthcare from October 2019 to June 2023, where responsibilities included developing best practice guidelines, managing service recoveries, and coaching staff on patient satisfaction initiatives. Charlene also possesses extensive operations management experience from Michigan State University, where operations leadership was provided for 22 regional healthcare clinics. Earlier career roles include Psychiatry Clinic Manager at the University of Phoenix and Patient Access Supervisor at Eaton Rapids Medical Center. Academic credentials include an MBA in Healthcare Administration from Benedictine University and a BA in Film, Video, and Animation from Grand Valley State University.