Kathleen Pierce

Kathleen Pierce is a Principal Analyst at Forrester, where responsibilities include developing research in content strategy and operations, sales enablement, content performance, and process improvement, among other areas. Prior experience at Illumina spans roles such as Director of Global Commercial Enablement and Director of Content Operations, where significant achievements included enabling over $40M in contract value and pioneering a scalable content ecosystem. With a foundation in technical writing and content management, Kathleen has held various positions in multiple companies, contributing to significant cost reductions and operational improvements. Educational background includes a B.A. in Linguistics from the University of Washington and studies at the Massachusetts Institute of Technology.