Vijay Raghavan

Vijay Raghavan is a seasoned professional with extensive experience in digital strategy and customer experience across various sectors, particularly financial services. Currently serving as a Senior Analyst at Forrester since June 2018, Vijay leads a research agenda addressing the future of financial services for digital business strategy leaders. Prior to this role, Vijay was a Senior Manager at EY, where responsibilities included delivering client engagements and developing business strategies for top-tier banks and financial institutions in North America and the UK. Vijay's background also includes a position as Senior Marketing Manager at American Express, where efforts centered on enhancing cardmember loyalty and launching the company's digital bank. Early career experience as a Marketing Consultant at Fly Communications and a Technology Consultant at Accenture further contributed to Vijay's expertise. Academic credentials include dual Bachelor of Arts degrees in Economics and Microbiology from Miami University and an MBA in Marketing and General Management from Rice Business - Jones Graduate School of Business.