Katie Nutaitis has a strong background in customer service and leadership roles. Katie currently serves as the Director of Customer Service WINN and Security at Fortune Brands Innovations, where they lead the customer service departments for Moen, House of Rohl, and Security brands. Katie'sresponsibilities include order entry, call management, process improvement, and employee engagement.
Prior to their current role, Katie worked as a Senior Manager of Moen America's Customer Service at Moen Incorporated. In this position, they were responsible for managing business-to-business customer service for the US, Canadian, and Latin American organizations. Katie successfully processed approximately $2.4 billion in orders with a high accuracy rate of over 99%.
Overall, Katie Nutaitis has a proven track record of effectively leading and improving customer service operations in large organizations.
Katie Nutaitis completed their Bachelor of Fine and Applied Arts degree in Interpersonal and Public Communication from The University of Akron between 1990 and 1994. Prior to that, they attended Normandy High School for their high school education.
May 1, 2024 - present
December, 2022
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