Fraport USA
Jessica Winter-Franklin is an experienced professional in the field of human resources, with a strong background in talent management, total rewards, and people operations. She has held leadership positions in various companies, focusing on creating and implementing programs to support and develop workforce capabilities. Jessica has a proven track record of success in developing strategic workforce plans, total rewards programs, and talent management systems. Her expertise in aligning HR strategy with business goals has contributed to her success in cultivating exemplary teams and enhancing customer satisfaction.
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Fraport USA
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Fraport USA is the developer and manager of retail, food and beverage concessions programs at: • Baltimore/Washington International Thurgood Marshall Airport (BWI) • Cleveland Hopkins International Airport (CLE) • Jet Blue's Terminal 5 at John F. Kennedy International Airport (JFK) • Nashville International Airport (BNA) • Newark Liberty International Airport - Terminal B (EWR) Founded in 1991, Fraport USA (formerly Airmall) was the first to launch street pricing and branded retail in-terminal in the U.S., creating the foundation for modern American airport concession development. Today, the model is known for creating a competitive environment among independent shop operators and the creative, best-of-breed concepts it produces in terms of service, quality, variety, and control for the airport. Over the years we have adapted our roles within our airports but never forgot that a positive experience for the traveler means a positive view of the airport, its airlines, and the community. Fraport USA is a wholly-owned U.S. subsidiary of Fraport AG and a member of Fraport Group, one of the largest airport operators worldwide. We’re backed by an experienced workforce that understands passenger and airline needs and is committed to continuously improving the customer experience at airports. Fraport’s experience worldwide is the gold standard for customer-centric airport development, management, and concession operation. #ConnectingTheWorldWithTomorrow