Product · Full-time · Philadelphia, US
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
Job Description
FreedomPay is experiencing explosive growth and looking for a Technical Writer with strong documentation skills to help drive the delivery of our products and services.
The Technical Writer reports to the Platform Solutions team and is focused on delivering detailed and easily understandable documentation for both internal teams and external clients. You will work closely with project managers, engineers, testers, analysts, stakeholders, and various subject matter experts. You will create user guides, instruction manuals, and other supporting documentation to ensure that users and clients have the resources to properly utilize FreedomPay’s services. The successful candidate will need to work with SMEs across the organization to understand business and technical processes in order to create thorough and accurate documents for users and clients.
At FreedomPay, the Technical Writer will directly impact how users and clients interact with and use a variety of services. They will also be involved with preserving critical, client-sensitive information, improving training quality, and improving customer satisfaction through clear and concise documentation.
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