Carrina Cappadona

Carrina Cappadona has a diverse work experience spanning over two decades. Carrina currently holds the role of VP of Patient & Customer Experience at Freenome since 2023. Prior to this, they worked at Invitae as the VP of Customer Support from 2017 to 2023.

Before joining Invitae, Carrina was the Senior Director of Customer Success at Rafter, Inc. from 2013 to 2016. Their responsibilities included defining and designing the Customer Success function, managing strategic customer accounts, and collaborating with various departments to improve customer experience. Carrina also successfully launched a new product line and significantly improved data integrity as a Salesforce administrator during their tenure at Rafter.

In their earlier career, Carrina held various roles at Taos between 1999 and 2013, including Vice President of Delivery Services and Director of IT Management Consulting and Marketing. Carrina also worked as a Professional Development Manager and Center Director at SCORE! Educational Centers.

Overall, Carrina has demonstrated strong leadership skills, customer-centric approach, and the ability to drive results throughout their career.

Carrina Cappadona obtained a BA in International Studies & Spanish from The Johns Hopkins University, completing their education from 1995 to 1999.