Ian Jansen

Ian Jansen has a strong background in customer and patient experience, with their most recent role as the Director of Customer and Patient Experience at Freenome. In this position, they built the infrastructure for the organization and oversaw onboarding, customer support, and account growth.

Prior to their role at Freenome, Ian worked at Epic, where they held various positions. Ian first served as a Customer Success Coordinator, overseeing multiple Epic implementations both domestically and internationally. Ian then became a Customer Success Manager, where they managed the implementation of Epic's Emergency Department product and standardized workflows across multiple emergency departments.

Ian later became the Director of Customer Success at Epic, where they were responsible for overseeing the success of Epic's Emergency Department and Population Health product customers. Ian spearheaded an initiative that reduced the length and cost of implementations by streamlining validation and claims file loading.

Overall, Ian Jansen has extensive experience in customer and patient experience, implementation, and customer success in the healthcare industry.

Ian Jansen obtained a Bachelor's degree in Registered Nursing/Registered Nurse from the University of Wisconsin-Madison in 2012. Ian later pursued a Master of Business Administration (MBA) at Marquette University from 2019 to 2020. Additionally, Ian has obtained certifications in Technical Support Fundamentals from Google and certifications in ASAP-Emergency Department and EpicCare Inpatient from Epic.