Michelyene Yousef

Michelyene Yousef is an experienced professional in account management and customer relations, currently serving as a Partner Success Manager at Fresha since November 2021. Responsibilities include leading merchant account management activities, supporting onboarding, optimizing marketplace content, analyzing reports to enhance revenue, and ensuring a positive merchant experience. Prior to Fresha, Michelyene held roles as a Customer Care Team Lead at Chalhoub Group, where high-end brands were managed, and as a Client Relations Specialist at The Luxury Closet, where personalized shopping experiences were developed. Additional experience includes working as a Course Advisor at Santia International and as a Sales Consultant at Kalioundji. Michelyene holds a Bachelor of Arts degree in Cooking and Related Culinary Arts from the Institute of Tourism and Hotel Management in Aleppo, Syria.