Jim Smith

Jim Smith is a seasoned professional in customer success and revenue enablement, currently serving as a Senior Manager at Freshworks since January 2019. With a progressive career in customer success roles, Jim has held positions such as Regional Manager and Team Lead at Freshworks, and previously served in similar roles at Signavio. Before transitioning to customer success, Jim gained significant engineering experience at the Federal Reserve Bank of Boston, where roles included Senior Engineer and Lead Engineer. Earlier career experience includes managerial and systems engineering roles at Ascent Technology. Jim holds a Bachelor of Arts degree in Communications from Franklin Pierce University.