Smarak Palai

Smarak Palai is a Senior Business Analyst at Freshworks since November 2024, previously serving as a Consultant at ZOOMRX from March 2021 to November 2024, where expertise in strategic consulting, competitive intelligence, and product positioning was showcased. Prior roles included Senior Associate and Associate in Consulting at ZOOMRX, with a focus on advanced analysis and data visualization, utilizing tools such as Power Query Editor, Python, MS PowerPoint, and Power BI. Earlier experiences include a Software Development Engineer position at ZOOMRX and a Web Developer role at CBONLINE PVT LTD. Smarak holds a Bachelor of Technology in Information Technology from SRM IST Chennai, completed in 2020.