Account Executive, SMB

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

Front is looking for a proactive, motivated, collaborative seller to join our US-based Account Executive team. As a key player in the North America Go-To-Market team, your focus will be on introducing Front to prospective clients in the global markets. You’ll also be working closely with internal partners and sales leadership to share real-time feedback to help inform strategy and ensure ongoing success for the GTM team.

This is a hybrid role based in our San Francisco office. The team works from the office on Tuesday & Thursday each week.

What will you be doing?

• You’ll engage with clients at all points of the sales cycle - from outbound prospecting and acquiring clients, through leading deep discovery and technical product demonstrations, to negotiating and closing deals.
• You’ll bring together internal resources and cross-functional teams to enable a successful prospect experience in the sales process.
• You’ll demonstrate control of your business by providing timely and accurate forecasts and effectively managing your opportunity pipeline.
• You’ll work with your team to identify and execute innovative and effective outbound selling motions, working towards a monthly goal for self-sourced pipeline creation.
• You’ll maintain a real-time understanding of Front’s product offering and the competitive landscape to boost your ability to position win-based proposals and pricing.

What skills and experience do you need?

• 2+ years in a full-cycle B2B sales role (with at least some experience selling technology/software).
• Strong written and verbal communication skills.
• Experience in building qualified pipeline and identifying new opportunities.
• Consistent overachievement against sales targets in past experiences.
• The ability to adapt, pivot and change your approach based on the needs of your business.