Manager, Sales Development (sdr)

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

As a Sales Development Manager, you’ll be an integral member of the go-to-market leadership team, and will have an opportunity to build a world class organization. You will be working closely with Front's data team to uncover opportunities, marketing to craft compelling content and sales leadership to develop go-to-market strategies. While our SDR team is inbound focused currently, it will likely evolve to include an outbound motion and this leader should have deep experience with both. We are looking for a leader who has a proven record of creating a high performing SDR organization and considers coaching and career growth as primary motivators. Who will love this job:

• A teacher: Mentor and enable Front’s sales development team on career growth
• A strategist: Can help to optimize current processes and develop future priorities
• A builder: Grow the team and develop the tooling
• An insight ninja: Uncover opportunities and inform strategies leveraging data. 
• A collaborator: Partner with sales leadership, marketing, and data teams

What will you be doing?

• Leading and developing a team of SDRs based in Chicago and Dublin (UKI)
• Ensuring execution of our priorities and driving results which exceed plan
• Using SFDC and other data/insights tools to measure the business performance and identify opportunities for improvement/optimization
• Working cross functionally to ensure the right information is flowing to the right parts of the organization at the right time

What skills & experience do you need?

• Prior leadership experience (SD or Sales) with a track record of success in both results and the development of your team
• Ability to derive insights from data and make sound decisions based on those insights
• Firm understanding of both inbound (MQL to SAO) and outbound (self sourced) pipeline generation
• Excellent collaborator with experience working cross functionally/globally