Full-time · United Kingdom
Role Overview
We have an exciting opportunity for a Service Desk Manager to join our growing Managed Services team. As part of this role, you will play a pivotal role in leading and supporting a team of Service Desk Consultants and Associates.
The successful applicant will provide extensive service desk experience and leadership skills in support of exceptional client experience and team development to further enhance our service delivery capabilities.
Responsibilities
Team Leadership and Workload Optimisation:
Team Development and Continuous Improvement:
Service Delivery and Customer Relationship Management:
Contract Management and Resource Planning:
About you
What we look for in our people
Who are FSP?
Founded in 2012, FSP Consulting Services (FSP) are a leading digital transformation specialist, combining real world experience in business strategy, change and adoption and digital solution delivery.
As a long-standing Microsoft Solutions Partner, our portfolio of modern workplace, cloud, data, and cyber security offerings, alongside trusted managed services delivery, is driving change for high-profile clients in both the public and private sector.
Our work is founded on the commitment to deliver positive impact for both organisations and their people.
Behind this commitment is a dedicated employee-first strategy, built around our organisation’s core values: human, inclusive, performance driven, and ambitious.
We are proud to have been recognised by Best Companies™ as a 3-star ‘World Class’ workplace (their highest level of accreditation) in 2024, 2023 and 2022. We have also been awarded a No.1 Best Company to Work For in the UK, in the Technology sector and in the South-East (Regional League Table) in 2023.
We have also been recognised three times as No.1 Best Workplace™ in the UK by Great Place to Work®.
Find out more about our awards here: https://fsp.co/awards/
Why work for FSP?
At FSP, we are committed to providing:
Equal and Fair Opportunity
FSP is an equal opportunity employer. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief.
Research suggests that applicants from underrepresented groups are less likely to apply for roles if they do not precisely meet requirements, or if they felt there were clear barriers as to who should apply. If you are excited about a potential role with us but are concerned that you may not be a perfect fit, please do apply, as you may be the ideal candidate for this role or a different vacancy within FSP.
www.fsp.co
We endeavour to always provide fair opportunity for applicants to showcase themselves in the best possible way during any interviews or meetings. If you require any adjustments for a call or in-person meeting, please let us know.