Product · Full-time · Piedmont, Italy
L&D Technical Writer I
As a Learning & Development Technical Writer I, you will be a pivotal part of our team dedicated to reviewing and updating existing Help & Training articles. Your role involves collaborating closely with subject matter experts and members of the Operations Team to produce clear and effective content. You will leverage your technical expertise to translate complex concepts into accessible content. With a keen eye for detail and strong communication skills, you will ensure that all content is accurate, consistent, and aligns seamlessly with the organization's learning objectives.
Primary Duties & Responsibilities:
Review and update existing Help & Training content in a clear, concise, and engaging manner
Work closely with the L&D Technical Writer II to update and publish article updates
Collaborate with cross-functional teams to review and refine content, incorporating feedback and suggestions
Collaborate with Subject Matter Experts to ensure advanced topics are properly covered
Assist with updates related to Help & Training Requests, Hot Changes/Fixes, and Releases
Adheres to all confidentiality and compliance regulations.
Follow Role Employee Checklist/SOPs, etc.
Other tasks or projects as assigned
Minimum Education & Work Experience:
Bachelor’s degree in English/Communication/Education/Technical Writing
1+ years of experience in developing written content
Key Skills and Qualifications:
SaaS software experience
Familiar with tools such as Zoom, Salesforce, Monday, Grammarly, and Google Suite
Attention to detail
Written and verbal communication skills
Self-starter and ability to multi-task in a fast-paced environment
Bi-Lingual/Spanish Speaking and Writing skills are a plus but not required
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.