Brady Jacobsen

Brady Jacobsen serves as the Chief Customer Officer at fullstop.ai since February 2024 and has held the position of Principal Consultant at ON Advisory since August 2017. Previous roles include General Manager of Digital and Customer Experience and Chief Customer Officer at Vocus from July 2019 to March 2024, and Manager of Member Services & Operations for Velocity Frequent Flyer at Virgin Australia from September 2017 to October 2018. Brady also worked as General Manager of Strategy and Business Operations at nbn™ Australia from March 2016 to July 2017, and at Australia Post from September 2009 to March 2016 in various leadership roles including Executive Sponsor & Founder of Pride@Post. Earlier experience includes positions at Telstra from September 2003 to March 2009, managing consumer contact centres and customer operations. Brady holds an education from Melbourne Business School.