Customer Success Executive

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What you will do:

• Continually improve customer resources via FAQs, guides for both SG and MY
• Respond to tickets across ASANA, intercom, facebook, phonecalls.
• Respond to both CardUp and Elevate
• Maintain cross team SLAs (Marketing Campaigns, Commercial B2B and B2C)
• Ticket resolution within 4 hours
• Maintain best in class NPS Scores and Google Reviews
• Scale Elevate payments with CS support for self serve.