Kirsty Yates

Kirsty Yates is a seasoned housing operations professional with extensive experience in property management and customer relations. Currently serving as Housing Operations Manager at Futures Housing Group since July 2021, Kirsty previously held a Board Member position at Women In Social Housing from July 2019 to July 2022. Prior roles include Customer Liaison Manager at The Guinness Partnership, where management responsibilities included overseeing over 4,000 homes across Derbyshire, Nottinghamshire, and Leicestershire, and Interim Regional Customer Liaison Manager for Greater Manchester, responsible for 12,000 properties. Additional experience includes roles as Housing Manager at Home Group and Senior Service Manager at Orbit Group. Education includes studies at North Warwickshire and Hinckley College and Hartshill High School in Nuneaton.