Rafael Heredia-Spratling

Rafael Heredia-Spratling, MBA, has a strong background in operations and customer experience. Rafael most recently served as the Vice President of Demand Planning & Supply Chain Transformation at GA Foods starting in December 2022. Prior to that, Rafael held the position of Vice President of Customer Experience at GA Foods from September 2020 until their current role. Rafael also has experience as the Director of Care Center Operations and Manager of Customer Care at GA Foods.

Before joining GA Foods, Rafael worked as a Customer Care Supervisor at United Rentals from March 2012 to June 2015. Rafael also served as the Director of Operations at American Income Life Insurance Company from February 2009 to February 2012.

Earlier in their career, Rafael worked as a General Manager at The Cheesecake Factory from February 2006 to February 2009, and as a District Manager at Red Lobster from June 1995 to June 2005.

Overall, Rafael Heredia-Spratling brings a wealth of leadership and management experience to their current role, with a focus on operations, customer experience, and supply chain transformation.

Rafael Heredia-Spratling completed a Bachelor's degree in Culinary Arts/Chef Training at Johnson & Wales University from 1995 to 1999. Rafael also obtained a Master of Business Administration (MBA) from the University of Phoenix. Further details regarding the start and end years for the MBA were not provided.