Dileep Nalla

Dileep Nalla has a diverse work experience in the technology industry. Dileep started their career at Tech Mahindra in 2013, where they worked as a Salesforce Administrator for almost four years.

In 2017, Dileep joined Gainsight as a Technical Support Analyst L2. Dileep'srole involved resolving issues related to the usage of Gainsight, a Customer Success Management Platform, and providing optimized solutions for configuring data flow through Salesforce, Segment.io, and Google Analytics.

Dileep then progressed to the role of Senior Technical Support Analyst, where they continued to support Gainsight customers with their technical challenges.

Dileep later became a Lead Technical Support Analyst, responsible for supervising a team of technical support professionals. Dileep provided guidance, training, and leadership to ensure customer satisfaction and achieve organizational objectives.

In 2021, Dileep took on the role of Associate Architect at Gainsight before transitioning to their current role as a Technical Support Manager. In this capacity, they collaborate with various teams and customers to analyze technical issues, share insights with product and engineering teams, and provide feasible solutions. Dileep is also involved in the hiring and retaining process for their team.

Overall, Dileep Nalla has demonstrated progressive growth and expertise in technical support and customer success within the technology industry.

Dileep Nalla completed their Bachelor of Technology (B.Tech.) degree in Mechanical Engineering from V R Siddhartha Engineering College, where they studied from 2009 to 2013. Additionally, they obtained several certifications, including the Gainsight Administrator Certification (SFDC) and the Gainsight Administration certification from Gainsight in February 2019. Dileep also obtained the Salesforce Administration certification from Salesforce in December 2018. Other certifications include the Product-Led Growth Micro-Certification (PLGC) from Gainsight, although the specific month and year of obtaining this certification are unknown.