Colleen Ritchie

Colleen Ritchie serves as the Chief Customer Experience Officer and Senior Vice President of Business Process Services at Gainwell Technologies since September 2022. Prior to this role, Colleen Ritchie spent 24 years at TTEC, culminating as Senior Vice President of Operations Support from 2014 to 2022. Colleen Ritchie demonstrated leadership in optimizing global operations support, enhancing client relations for major accounts generating $125M in annual revenue, and overseeing multiple call centers with significant financial responsibilities. Colleen Ritchie's career began with a Bachelor of Science in Human Communication from the State University of New York at Fredonia.